Refund And Returns Policy

At PillsVital, we provide genuine healthcare products. Explore our Shop for verified and safe medicines. we are committed to providing genuine, safe, and high-quality healthcare products. We carefully verify and pack every order before dispatch. However, if you experience any issue with your order, our Return & Refund Policy below outlines when and how we can assist you.

 

1. Eligibility for Returns & Refunds

Return or refund requests will be accepted only under the following conditions:

• You received an incorrect product.
  
  

• The item delivered is damaged, defective, expired, or compromised at the time of delivery.
  
  

• The product received does not match the description provided on the PillsVital website.
  
  

All issues must be reported within 3 days of delivery. Requests submitted after this period may not be considered. Clear photographs of the product, outer packaging, and invoice must be provided for verification.

 

2. Items Not Eligible for Return or Refund

Due to health, safety, and pharmaceutical compliance regulations, we do not accept returns or issue refunds for:

• Opened, used, or partially consumed products.
  
  

• Prescription medicines, unless supplied incorrectly or received in a damaged or defective condition.
  
  

• Temperature-sensitive or cold-chain products.
  
  
• Items returned without original packaging, labels, or proof of purchase.
  

 

3. How to Submit a Return or Refund Request

To initiate a request, please follow these steps:

• Email our support team at support@pillsvital.com with your Order ID.
  
  

• Attach clear images of the product received, packaging, and invoice.
  
  

• Briefly describe the issue encountered.
  
  

Our customer support team will review your request within 24–48 business hours and notify you of the approval status.

 

4.Return Process

If your request is approved:

• We will arrange a return pickup where service is available, or
  
  

• Provide you with clear return instructions.
  
  

Returned products must be unused, unopened, and in their original condition with intact packaging.

 

5.Refund Processing Timeline

• Approved refunds are processed to the original payment method used at checkout.
  
  

• Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.
  
  

• Refunds are issued only for items that meet the eligibility criteria outlined above.
  
  

If an order is canceled prior to dispatch (as per our Cancellation Policy), a full refund will be initiated without delay.

 

6. Important Conditions

• Shipping and handling charges are non-refundable unless the return is due to an error by PillsVital.
  
  

• PillsVital reserves the right to deny any return or refund request that does not comply with this policy.
  
  

• All decisions regarding returns and refunds are final and made in accordance with pharmacy regulations and consumer protection laws.
  
  

For further assistance, please contact our support team. We are here to help ensure a safe and satisfactory shopping experience.